If there are non-conformities with the purchased product in terms of the provisions of the Law on Consumer Protection, please inform us by phone or e-mail. In the shortest possible time, and no later than within 8 days from the day of receipt of the written or electronic complaint, we will respond to the reported complaint and inform you about further action. The deadline for resolving the complaint is 15 days from the moment of its submission.
It is very important that you immediately report any damage in transit, visible on the product packaging, to the courier who delivers the goods to you. The buyer is obliged to report any damage during transport within 24 hours of receiving the goods.
If you notice such damage, do not sign for the receipt of the shipment or ask the courier to wait until you check whether the damage to the packaging caused damage to the product itself or the loss of parts. If the product is not damaged, and all parts are numbered, sign the receipt of the shipment.
If you received the shipment and after opening the box found that the delivered goods do not correspond to the ordered ones or the data on the invoice are not correct, please call us at the number +381600800850 or send an e-mail within 24 hours at the latest from the moment of receipt of the shipment with your information (name, surname, phone) to the e-mail porudzbine@avangardia.rs and describe what kind of problem you have. Or download the complaint form from the link at the end of this text, fill it out and send it to our address with the goods. In the shortest possible time, we will respond to the consumer by electronic means (e-mail) by confirming the receipt of the complaint, i.e. communicating the number under which your complaint was filed in the record of received complaints and we will inform you about the further action. The deadline for responding to a complaint is 8 days, and for resolving a complaint, it is 15 days from the moment it is reported.
Download the complaint form HERE.
